The After-Hours Intake Desk for Litigation & Family Firms
The client who messages at 11pm hires whoever answers.
Divorce, employment, debt and corporate disputes don't wait for office hours. We give your firm a 60-second intake desk that triages the matter, takes a paid consultation booking and sends the retainer for signature. You see a qualified brief in the morning.
Done for you: You approve, we build, we run it. Owner time required: one 45-minute kickoff plus approvals.
The cost of doing nothing
About 14 enquiries a month leak away — answered after 15 minutes, never answered, or never followed up. That is roughly RM 52,500 a month walking to a competitor.
Model estimate for a typical Law firm - litigation/family/corp. Use the calculator for your own numbers.
Core pays for itself at 1 new or returning customers a month.
Same enquiry, two outcomes
Without a system
- 9:14pm — a prospective client sends a WhatsApp
- Next morning — someone finally replies
- By then — the prospective client has gone with whoever answered first
With Axon
- 9:14pm — a prospective client sends a WhatsApp
- 9:15pm — a relevant reply, questions asked, next step booked
- Week 3 — follow-up and reactivation keep running without staff chasing
Sample automated message
Tell us the type of matter and how urgent it is, and we'll offer a consultation slot. This is not legal advice.
By continuing you consent to us storing your details to reply to this enquiry. Reply STOP to opt out.
The stack: every leak named, then fixed
ProblemNight and weekend enquiries lost
What we install60-second triage by matter type and urgency
ProblemFree-consult no-shows
What we installPaid consultation booking with deposit
ProblemRetainers unsigned for days
What we installE-signature with automatic reminders
ProblemMissed filing dates
What we installCourt date, filing and limitation reminders to your team
ProblemOverdue fees
What we installProgress-billing reminders
ProblemFormer corporate clients forgotten
What we installAnnual reactivation for compliance work
How it runs
Day 1
Access granted, dashboard live
Days 2–7
Audit of search, speed, reply times and profiles
Days 8–18
Build and test
Day 21
Live
Week 3
First reactivation campaign sent
Bonuses on a 12-month commitment
Past-client reactivation campaign for annual corporate compliance work
Value: RM2,500
Chinese/bilingual content pack
Value: RM1,800
Setup fee waived on 12 months
Value: One month
Value vs price
Bought separately from agencies and freelancers, the same stack costs RM14,500 in setup and RM3,850 a month. Here it runs on one monthly fee:
The After-Hours Intake Desk for Litigation & Family Firms
Lite — Found + Reply
RM 2,490/month
Pays for itself at 1 customers/month
Conservative return: 4.9× the fee
- Website up to 5 pages or one landing page
- Hosting, SSL, domain and DNS managed
- Google Business Profile
- Local SEO basics
- Search Console
- 60-second WhatsApp reply
- Enquiry log
- Monthly report
The After-Hours Intake Desk for Litigation & Family Firms
Core — Catch + Keep
RM 4,990/month
Pays for itself at 1 customers/month
Conservative return: 3.7× the fee
- Everything in Lite, up to 8 pages
- Qualification and routing
- Multi-step EN/BM follow-up
- Monthly reactivation
- Client status updates
- Sector workflow automations
- Lead dashboard
- 4 social posts/month
- Monthly strategy call
The After-Hours Intake Desk for Litigation & Family Firms
Pro — Scale
RM 6,990/month
Pays for itself at 1 customers/month
Conservative return: 3.3× the fee
- Everything in Core
- Meta and Google ads management
- 2 campaign landing pages
- High-value funnel
- AI agents for desk work
- Integrations
- 8 social posts/month
- Same-business-day support
Four written guarantees
Live in 21 days
After we receive your content and access. If the delay is ours, that month is free.
60-second reply
Every WhatsApp enquiry gets a relevant reply in under 60 seconds, day or night. If it breaks and isn't fixed within 24 hours, that month is free.
Break-even by day 90
If your dashboard doesn't show enough tracked new and returning customers to cover your Core or Pro fee by day 90 (the break-even number on this page), month 4 is free.
Conditions: you reply to routed hot leads the same business day, give us your past-customer list in week 1, approve content within 3 working days, and keep enquiries on the Axon WhatsApp flow.
You own everything
Domain, hosting, Google profile, ad accounts, content and lead data are in your name from day one. No lock-in after six months.
Run your own numbers
Your enquiries
Your customer list
Growth
Added gross profit · Pro — Scale
RM 46,250 / month
Conservative (half): RM 23,125
- Found on Google: RM 15,000
- Faster reply: RM 15,750
- Customers brought back: RM 4,800
- Staff time saved: RM 1,200
- Ads and funnel: RM 9,500
| Tier | Price | ROI | Conservative | Break-even | 3× |
|---|---|---|---|---|---|
| LITE | RM 2,490 | 9.7× | 4.9× | 1 | ✓ |
| CORE | RM 4,990 | 7.4× | 3.7× | 1 | ✓ |
| PRO | RM 6,990 | 6.6× | 3.3× | 1 | ✓ |
Recommended: Pro — Scale at RM 6,990/month. It pays for itself at 1 customers a month.
Model estimate from your inputs. Not a guarantee of revenue, rankings or customer numbers. Gross profit = revenue × your gross margin.
Questions owners ask
Does the AI give legal advice?
No. Its first message says so. It collects facts, gives the scale-fee estimate and books you. Every reply template is approved by your firm before it goes live.
Are clients' details safe?
PDPA-aligned: consent in the first message, data in your accounts, role-based access, full export if you leave.
Send the code. Get the audit.
A written audit of your search visibility, reply times and follow-up, in 48 hours. No obligation.
Your audit quote holds for 14 days.
WhatsApp “AUDIT LAW-LIT”